Getting Started
Who should I call to get started?
Please give us a call and ask to speak with Admissions. We will be happy to answer your questions, learn more about your needs, and introduce you to our skilled nursing facility team.
Can I bring personal clothing and belongings?
We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed and clearly labeled with the resident’s name in permanent ink. These items will be entered into the patient’s inventory log. Other personal items should be marked or engraved for identification. We advise that residents do not keep valuable jewelry or large amounts of cash in the facility. We encourage you to bring personal items such as family photos, blankets, decorative items, and anything that will help make your stay more comfortable.
Do I need to bring my medications?
No, you do not need to bring your own medications unless specifically told to do so. Upon admission, we will order your medications using our off-site, local pharmacy, then securely store them on-site to ensure safety. We partner with a local pharmacy so that we can fill your prescriptions quickly.
How do I start the admissions process?
Contact our team to discuss availability, care needs, and the admissions process. We can help answer skilled nursing facility questions and explain what documentation may be needed to get started.
Insurance & Billing
What insurances do you accept?
We are proud to accept private pay, all PPOs, and a wide range of HMOs including Kaiser, John Muir Health, Humana, Health Net, Canopy Health Care, Brand New Day, CCHP, Aetna, Imperial Health Plan, Medicare, Medicaid, and more. No matter what type of insurance you have, our insurance experts will take time to help you understand your plan benefits.
Who do I talk to about questions in regard to financials, billing, and/or admissions paperwork?
We employ a full-time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist.
The Admissions Coordinator will guide you through the required forms on admission and review the rules and regulations regarding Medicare, Medicaid, and various insurances.
Healthcare Services
Does Tice Valley offer rehabilitation?
Yes. At Tice Valley, your successful recovery and quick return home is our top priority. We provide a unique personalized experience whether you’re suffering from an illness or recovering from a major medical event. Physical, occupational, and speech therapy is conducted under the guidance of licensed experts and is available seven days a week.
When will the doctor see me?
Doctors typically visit within 24 hours of admission. Your nurse will communicate any medical concerns with your doctor before and after they see you.
How often will I have therapy?
Most patients, depending on their condition and when they are admitted, will start rehab within 24 hours of admission and will receive therapy up to five times per week.
How long is a typical stay?
Each case is different and unique. Patient progress is reviewed weekly by our Interdisciplinary Team (IDT) of nurses, therapists, and dietitians. Our main goal is to help you reach your highest level of independence.
Amenities
What is your dining program like?
At Tice Valley, we’re proud to offer restaurant-style dining with diets designed by our full-time, in-house Registered Dietitian.
Are activities available?
We offer daily activities for a wide variety of interests. For your convenience, there is an activity calendar posted in your room. Please contact the Activities Director for additional information.
What role does Social Services play?
Our social services team assists both residents and their families during transitional periods. They also provide essential information, manage requests and concerns, and help in care and discharge planning for each resident. They can arrange professional services for Dental, Vision, Podiatry, Audiology, Power of Attorney, Dementia assessment, Psychosocial and Psychiatric Evaluation, and individual therapy.
Policies
What is your visitor policy?
At Tice Valley Post Acute, we believe that family and friends play a critical role in our residents’ emotional and physical well-being. Contact us for the most current, detailed information regarding available visitation options.
Are pets allowed?
Yes, pets that are up to date on vaccines are allowed. You will need to provide a copy of their vet records.
Can I bring in my loved one’s favorite food?
Consistent with the provision of special diets, always consult with the nursing staff before bringing food to residents. Any food kept in the resident room must be in properly sealed containers.
Questions & Concerns
How do you protect patients, staff, and visitors from COVID-19 and other infectious diseases?
Our team is highly trained and experienced in caring for high-acuity patients and infectious diseases like COVID-19. Our dedicated infection prevention nurse helps ensure we follow current infection prevention guidelines and best practices. This includes educating all staff about the appropriate use of personal protective equipment (PPE) such as N95 masks, surgical masks, gloves, and gowns and when to use COVID-19 protocols required by local department of public health and/or the CDC.
What do we do if we have personnel concerns?
Our primary concern is that your loved one feels comfortable here and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any apprehensions you may have regarding any particular staff members.
Have More Questions?
If you have a question that is not answered here, please contact us and we will do our best to answer any questions.






